This Privacy Policy explains how COOARD (“COOARD”, “we”, “us”, or “our”) collects, uses, and shares information when you use our mobile application and related services (the “Service”).

Information we collect

• Account information: such as name, email, phone number, and profile details you provide.
• Booking and service data: appointments, selected services, staff preferences, and related notes you submit.
• Business data (for owners): staff, availability, services, pricing, and operational information you manage in the app.
• Device and usage data: basic diagnostics and usage signals (for example, app interactions, crash reports, and device identifiers) to help us improve reliability and performance.

How we use your information

• Provide and operate the Service (bookings, schedules, and accounts).
• Send service communications, including confirmations, reminders, and notifications related to appointments.
• Improve features, performance, and security.
• Provide customer support and respond to requests.
• Comply with legal obligations and enforce our terms.

Sharing

We share information only as needed to provide the Service, including:

• With salons/barbershops you book with: details necessary to fulfill the appointment (such as date/time, service, and contact info).
• Service providers: trusted vendors who help us operate the app (for example hosting, analytics, and messaging), under appropriate safeguards.
• Legal and safety: if required by law or to protect users, our business, or the public.

Data retention

We retain information for as long as necessary to provide the Service and for legitimate business purposes (such as recordkeeping, dispute resolution, and enforcement), unless a longer retention period is required by law.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your choices

• Account updates: you can review and update profile details within the app.
• Notifications: you can manage notification preferences in your device settings and in-app settings (where available).

Children’s privacy

COOARD is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy in the app and update the effective date above.

Contact

Questions or requests? Contact us at support@cooard.com.