Contact us

• Email: support@cooard.com
• Website: cooard.com

Customers

• Booking issues: If you can’t find a time slot, try a different staff member or date, or check back—availability updates in real time.
• Appointment changes: If you need to reschedule or cancel, use your booking details in the app (where available) or contact the shop directly.
• Notifications: Ensure notifications are enabled in your device settings so you don’t miss reminders.

Salon & barbershop owners

• Staff scheduling: Confirm each team member’s availability is set correctly to prevent double-booking.
• Client reminders: Turn on notifications/reminders to help reduce no-shows.
• Analytics: Use business insights to spot peak hours and top services, then optimize staffing and offers.

FAQ

How do I reset my password?

Use the password reset flow on the login screen. If you’re still stuck, email support@cooard.com from the email address on your account.

Why am I not seeing my salon or services?

Make sure your business profile is complete and your salon is active. Also confirm services and staff availability are published and up to date.

How do I report a bug?

Email support with a short description, the steps to reproduce, and (if possible) a screenshot. Include your device model and OS version.